Standard (DHL)
Country: Germany
Standard (DHL): €4.99
Delivery time Standard: 1-4 working days
free shipping: from 80 €

country: Austria
standard (DHL): €6.90
Standard delivery time: 3-4 working days
Free shipping: from €80

Country: EU
Standard (DHL): €7.90
Delivery time standard: 5-6 working days
free shipping: from 125 €
Which countries are included?
Balearic Islands, Belgium, Bosnia and Herzegovina, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Islands , Italy, Latvia, Liechtenstein, Luxembourg, Macedonia, Malta, Netherlands, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Ukraine, United Kingdom

Country: Worldwide
Standard (DHL): €10.00
Delivery time standard: 12-16 working days
free shipping: from €125
Which Countries include?
Afghanistan, Aland Islands, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antarctica, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Azerbaijan, Bahrain, Bangladesh, Barbados, Belarus, Belize, Benin, Bermuda, Bhutan, Bolivia, Botswana, Bouvet Island, Brazil, British Indian Ocean Territory, Brunei Darussalam, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Canary Islands, Cape Verde, Cayman Islands, Central African Republic Chad, Ceuta, Chile, China, Christmas Island, Cocos Islands (Keeling Islands), Columbia, Comoros, Congo, Congo, Cook Islands, Costa Rica, Cuba, Democratic Republic, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Falkland Islands (Malvinas), Faroe Islands, Fiji, French Guiana, French Polynesia, French Southern and Antarctic Lands, Guadeloupe, Hong Kong, India, Israel, Ivory coast (Côte d'Ivoire) , Japan, Kazakhstan, Kosovo, Kyrgyzstan, Lithuanian a, Malaysia, Maldives, Melilla, Mexico, Monaco, Morocco, New Zealand, Norway, Russia, Singapore, Switzerland, Taiwan, Thailand, The Bahamas, Turkey, United Arab Emirates, USA, Uzbekistan, Yemen

EXPRESS (DHL EXPRESS)
Country: Germany
Express (DHL Express): €10.00
Standard delivery time: 1 business day
free shipping: -

country: Austria
Express (DHL Express): 10, 00 €
Delivery time standard: 1 working day
free shipping: -

country: EU
Express (DHL Express): €10.00
Standard delivery time: 1 working day
Free shipping: from €125
Which countries are they?
Balearic Islands, Belgium, Bosnia and Herzegovina, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Islands, Italy, Latvia, Liechtenstein, Luxembourg, Macedonia , Malta, Netherlands, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Ukraine, United Kingdom

Country: Worldwide
Express (DHL Express): €15.00
Standard delivery time : 1-3 working days
free shipping: from 125 €
Which countries are included?
Afghanistan, Aland Islands, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antarctica, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Azerbaijan, Bahrain, Bangladesh, Barbados, Belarus, Belize, Benin, Bermuda, Bhutan, Bolivia, Botswana, Bouvet Island, Brazil, British Indian Ocean Territory, Brunei Darussalam, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Canary Islands, Cape Verde, Cayman Islands, Central African Republic Chad, Ceuta, Chile, China, Christmas Island, Cocos Islands (Keeling Islands), Columbia, Comoros, Congo, Congo, Cook Islands, Costa Rica, Cuba, Democratic Republic, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Falkland Islands (Malv inas), Faroe Islands, Fiji, French Guiana, French Polynesia, French Southern and Antarctic Lands, Guadeloupe, Hong Kong, India, Israel, Ivory coast (Côte d'Ivoire), Japan, Kazakhstan, Kosovo, Kyrgyzstan, Lithuania, Malaysia, Maldives, Melilla, Mexico, Monaco, Morocco, New Zealand, Norway, Russia, Singapore, Switzerland, Taiwan, Thailand, The Bahamas, Turkey, United Arab Emirates, USA, Uzbekistan, Yemen

For deliveries to countries outside the European Union, additional costs may arise in individual cases for which we are not responsible and which you must bear. These include, for example, costs for money transfers by banks (e.g. transfer fees, exchange rate fees) or import duties or taxes (e.g. customs duties). You can find more information, for example, at: http://ec.europa.eu/taxation_customs/customs/customs_duties/index_de.htm And on import sales tax at:http://auskunft.ezt-online. de/ezto/Welcome.do Sor especially for Switzerland under: http://xtares.admin.ch/tares/login/loginFormFiller.do.

Delivery within Germany is 2-4 working days. International deliveries can take 1-2 weeks. If you order several items from us in one order, for which different delivery times apply, we will send the goods in one shipment, unless we have agreed otherwise with you. In this case, the delivery time that applies to the item in your order with the longest delivery time applies to the shipment as a whole. In the case of payment in advance, the period for delivery begins on the day after the payment order has been issued to the transferring bank or, in the case of other payment methods, on the day after the conclusion of the contract and ends with the expiry of the last day of the period. If the last day of the period falls on a Saturday, Sunday or a public holiday recognized by the state at the place of delivery, the next working day takes the place of such a day.

Delivery within Germany is 2-4 working days. International deliveries can take 1-2 weeks. If you order several items from us in one order, for which different delivery times apply, we will send the goods in one shipment, unless we have agreed otherwise with you. In this case, the delivery time that applies to the item in your order with the longest delivery time applies to the shipment as a whole. In the case of payment in advance, the delivery period begins on the day after the payment order has been issued to the transferring bank or, in the case of other payment methods, on the day after the conclusion of the contract and ends with the expiry of the last day of the period. If the last day of the period falls on a Saturday, Sunday or a public holiday recognized by the state at the place of delivery, the next working day takes the place of such a day.

As soon as your package has been shipped, you will receive a shipping confirmation from us. There you will find a link to tracking your shipment.

Please check the shipment status of your order beforehand to get more information about the delivery. If you have not received your package after the stated delivery time and there is no precise information in the shipment status, please contact our customer service.

If you have received a product that you did not order, please contact us by email. Send us a picture of the item and the delivery note in the email and briefly explain what it is about. We will help you as soon as possible.

We ship our items from different locations. One of them is at Amazon, so our items are also packed in boxes from Amazon.

If one of the two documents is not enclosed, please contact our customer service. We will then email you the missing documents.

In most cases there is an address error. If you have not picked up your order, it will also be sent back. As soon as we receive your order, we will contact you. We are asking for an address correction and a possible new shipment.

You have the right to cancel your order within 14 days without giving a reason. From the moment you exercise your right of withdrawal, you have 14 days to return the package.

Of course you can also return your order in our store. An exchange or refund will then be processed online immediately.

For all payment methods except PayPal, the costs for a return are to be borne by the customer independently. Please do not send freight collect packages to us. (Defective or wrong item)

In the event of such problems, contact customer service directly.

If you paid with PayPal, PayPal will cover the costs for the return shipment. The service must be activated by entering the e-mail address under www.paypal.de/retouren.

If you want to return an item, please follow these steps:
1) Write down on the return form whether you want a refund or an exchange.
(No return form?)
2) Pack the items in the appropriate packaging and enclose the return form.
3) Please stamp the package sufficiently and send it to following address:
Smilodox Retourenservice
FineCom Logistics
Zur Painten 999
94529 Aicha vorm Wald
4) Please keep the tracking number of your return for any queries in the event of delay or loss.
Note : If your order is split into multiple packages and you received a package from Amazon, please return those items as well using the instructions above.

If you want to exchange an item, please follow these steps:
1) Write down the size and color you want on the return form.
(No return form?)
2) Ideally, pack the items in the appropriate packaging and enclose the return form.
3) Please frank the package sufficiently and send it to the following address:
Smilodox Retourenservice
FineCom Logistics
Zur Painten 1
94529 Aicha vorm Wald
Note: We will of course assume the costs for sending it back to you. If the desired exchange item is not available, we reserve the right to refund the purchase amount. If no information about an exchange can be found in the return, the purchase amount will also be refunded.

If you indicated that you would like a refund when you returned the item, you will be reimbursed using the original payment method. Please note that the payment method cannot be changed afterwards.

We accept the following payment methods for purchases in our online shop:

1) Payment in advance/bank transfer:
Transfer the invoice amount to our bank account, stating the order ID as purpose. We will inform you of our bank details and the purpose of the transfer again separately by e-mail as part of the order processing.
Account holder: Smilodox GmbH & Co.KG
Account number: 510793979
Bank code: 23051030
IBAN: DE95230510300510793979
BIC: NOLADE21SHO
Sparkasse Südholstein

2) Amazon Payments:
Pay via the payment service provider Amazon Payments and use the information stored in your Amazon customer account, without your shipping - and having to re-enter payment information. You can find more information about payment via Amazon Payments at https://payments.amazon.de/personal.

3) Purchase on account (Klarna)

4) Credit card

5) PayPal / PayPal Express
Pay via the payment service provider PayPal and use the information stored in your PayPal customer account without having to re-enter your payment information. Further information on payment via PayPal can be found at https://www.paypal-deutschland.de/privatkunden/.

6) Apple Pay

Contact our customer service directly with your request. We will cancel your order as soon as possible.

In order to order from us, you do not necessarily need a customer account. Order as a guest or get many benefits with a customer account, such as a list of your orders, easy access to your order status and much more.

If you receive a reminder despite having already made a payment, please first check which account you have transferred to. Then email us directly and send us a bank transfer receipt so we can verify your payment.

It is usually not possible to reserve or pre-order items. Exceptions may occur.

You will usually receive a confirmation email within an hour of completing the order. If you haven't received one, please check your spam folder first. If you can't find an order confirmation there either, please contact our customer service. We will then check whether we have received your order.

Please write directly to our customer service. Once the order is packed no change can be made. This includes the ability to change your shipping address, add to your order, remove an item, or change the size. In this status, the order can no longer be canceled. If orders have been placed consecutively, it is not possible to combine them.

Just write our customer service directly with the corrected or changed address. This can be changed afterwards before or after shipping.

If you ordered the wrong item, please contact our customer service directly. If the order is not yet being processed, we can still change the article.

Would you like to receive all relevant information, great offers and promotions by email in the future? No problem: Registering for the newsletter is very easy. Enter your email address and click on "Sign in". You will receive another email with a confirmation link to verify your email address.

Enough of Smilodox? Hard to believe. If you still want to unsubscribe from the newsletter, this is not a problem. To do this, scroll all the way down in your last newsletter. There you will find the "Log out" button.

If you can no longer log in because your account is blocked, contact our customer service.

You can find the gift vouchers in our online shop. After payment you will receive an email with the voucher.

To redeem a voucher code, enter it in the designated field in the shopping cart. What do I do if I haven't received a voucher? If you have not received an email with the voucher, please check your spam folder first. If no voucher has been sent, please contact our customer service. We will help you as soon as possible.

Exactly one voucher code can be redeemed per order.

If you have redeemed a voucher in full or in part, it can no longer be used. If there is still a balance on the voucher, contact our customer service. You will be issued a new coupon code with the remaining balance.

A voucher will be reissued to you by our customer service after the return or cancellation.