On Sunday, 19.03. from 11 am you can buy the limited Team Hoodie. By purchasing the product, the Black Member membership is automatically concluded.
Great to have you staying with us!
We are very happy to continue welcoming you as a black member ✅
DO YOU KNOW OUR NEW ARRIVALS YET?
GET 15% OFF ALL NEW ARRIVALS WITH CODE: NEW15
DO YOU HAVE QUESTIONS ABOUT YOUR MEMBERSHIP?
1. SALE
WHEN DOES THE SALE OF BLACK MEMBER PRODUCTS START?
WHY ARE YOU SELLING THE HOODIE SO CHEAP?
After having closed the Black Member doors for 1 year, we want to give all customers the opportunity to become Black Members to benefit from the great advantages.
WHICH HOODIE DO I GET THE BLACK MEMBER MEMBERSHIP WITH?
You will receive the Black Member membership as soon as you manually add the exclusive Team Hoodie to your shopping cart. Requirement: Log in with your customer account beforehand so that your account automatically receives Black Member status.
I AM ALREADY A BLACK MEMBER, DO I HAVE TO BUY THE PRODUCTS TO REMAIN A MEMBER?
All existing Black Member customers will of course also be upgraded and receive the new benefits. However, the hoodie is limited and of course old Black Members are also allowed to order this special edition - it will be quickly sold out.
CAN I EXCHANGE MY BLACK MEMBER HOODIE?
The hoodie is excluded from exchange. Free returns do not apply here.
2. MEMBERSHIP
DO I HAVE COSTS AS A BLACK MEMBER?
Of course not, quite the opposite. As a Black Member, you benefit from many advantages, such as free shipping without a minimum order value, free returns, VIP customer service, and much more.
DO THE BENEFITS REMAIN PERMANENTLY?
Yes! As a Black Member, you retain free shipping, free returns, and many other benefits forever.
CAN I STILL BECOME A BLACK MEMBER NEXT MONTH?
No - just as there was no opportunity last year, it will not be possible in the future to simply become a Black Member. This membership is exclusive and limited.
WILL THERE BE ANOTHER OPPORTUNITY TO BECOME A BLACK MEMBER IN THE FUTURE?
For one year, the doors were closed, which is why we are now - due to high demand - once again offering the opportunity to join the Black Member Club. A further and thus fourth time is not currently planned and will not happen for the time being.
WHEN CAN I CLAIM MY BLACK MEMBER BENEFITS?
All benefits you have as a Black Member will be available to you from April 1, 2023.
3. SHIPPING
WHAT ARE THE ADVANTAGES BESIDES FREE SHIPPING / RETURNS?
Additionally, Black Member customers get faster shipping (your order is shipped first), VIP Whatsapp customer service to help you quickly, VIP chats with our athletes to ask them your questions, exclusive offers and chances to test products or get free samples - it's worth it!
FOR WHICH COUNTRIES IS FREE SHIPPING VALID?
Free shipping is valid for Germany, Austria, and Switzerland.
FOR WHICH COUNTRIES IS FREE RETURN SHIPPING VALID?
Free return shipping is valid for Germany, Austria, and Switzerland.